Shipping and Returns
Thank you for visiting and shopping at Tracheostomy Education.
Tracheostomy Education Academy has a 30 day money back guarantee should you be unhappy with the service in your first month of membership. To request a refund, please cancel your subscription via your accounts page or email [email protected] within the 30 day window. No refunds will be made for any membership fees already paid, excluding the 30 day money back guarantee as stated above. Upon canceling, you will no longer have access to the service including all content and community once your current membership is complete. The 30 day refund period only applies to your first subscription and cannot be used more than once. No partial refunds are given should you terminate the annual subscription before your renewal, however you will retain access to the service until the end of your annual payment term. It is entirely your responsibility to ensure that you cancel your account in good time should you no longer require the service and do not wish to be billed further. You must complete the course within the time frame indicated at enrollment. Course access will automatically expire after that time.
If for any self study course, the program is cancelled, you will be provided with 30 days to complete the course. You can request a full refund or credit toward another course of similar value if cancellation is 6 months or less from sign up.
For any live events, if the program is cancelled, the payment will be refunded in full. If the program is rescheduled, the participant will have the option of a refund or attending the course at the new time. Participants are encouraged to purchase travel insurance as refunds are not provided for travel arrangements.
We offer a 30 day return period for other products in our store. Please contact us if any incorrect or damaged items at [email protected] and we will correct the issue. We do not offer refunds or exchanges for incorrect sizes for clothing. All clothing is printed on demand. We do not offer returns on music once opened in order to protect intellectual property. If the media is unopened, we offer a 30 day return period. Returns for the Tracheostomy Manikin and Megabee requires a 20% restocking fee plus shipping.
Digital downloads: There are no returns on any downloads.
The Breather: The Breather is a single patient use device. As such, returns of working devices are not accepted. PN Medical, Inc. (“PN Medical”) warrants that its “The Breather” products (“Products”) will be free from manufacturing defects for one (1) year from the date of purchase. Tracheostomy Education is a PN Medical-authorized retailer. The one year warranty applies to Products that were purchased from Tracheostomy Education, unless otherwise prohibited by law. PN Medical Products are legitimately sold only by authorized sellers who are required to follow PN Medical policies, procedures, and quality control standards. This warranty does not cover any defects due to normal wear and tear, damage due to misuse, alteration to the product, or negligence.
Trachie-O-Potamus’s Big Race- It takes 1-2 days to fullfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated as follows:
USA: 2-8 business days. International: 10-20 business days
Finding Your Voice-Songs for Kids with Trachs, Animal Face Cut-Outs, Trach Add Ons- It takes 1-2 days to fullfill an order, after which it’s shipped out. The shipping time depends on your locations, but can be estimated as follows:
USA: 4-8 business days
International: 10-20 business days
Clothing, mugs and stickers- It takes 2-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3-6 business days
International: 10-20 business days.
Tracheostomy Manikin- The Clearview Tracheostomy Manikin takes 1-2 days to fullfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 4-8 business days. International 10-20 business days
**Service is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.
You are free to download a digital copy and print a copy for soley for your noncommercial purposes. You must not under any circumstances: publish, republish, sell, license, sublicense, rent, transfer, broadcast, or redistribute the digital information in part or whole in any way. You may not edit, adapt, alter the downloads in any way. You may not use the digital downloads in any way that is unlawful or in breach of any persons legal rights. You may not use the digital downloads in any way to compete with us either directly or indirectly. You may not use the digital downloads for a commercial purpose.
Returns and Refunds of Products:
Tracking Your Order
Once your order has shipped, you will receive a tracking email within 24 hours. Please allow [USPS/UPS/Fedex] up to 48 hours to reflect updates on their tracking page.
Customs, Duties, and Import Taxes
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Terms and Conditions:
This website is owned and operated by Tracheostomy Education. Throughout the site, the terms “we”, “us” and “our” refer to Tracheostomy Education. Tracheostomy Education offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting out site and/or purchasing something from us, you engage in our “Service”and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The medical information on this site is provided as an information resource only and is not to be used or relied on for any diagnostic or treatment purposes. This information is not intended to be patient education and does not create any patient-physician relationship and should not be used as a substitute for professional diagnosis and treatment.
Please consult your health care provider before making any healthcare decisions or for guidance about a specific medical condition. Tracheostomy Education expressly disclaims responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered as a result of your reliance on the information contained in this site. Tracheostomy Education does not endorse specifically any test, treatment, physicians, products, procedures, opinions, or other information mentioned on the site. Never disregard professional medical advice or delay in seeking it because of something you have read on this site. If you think you may have a medical emergency, call your doctor or 911 immediately. Reliance on any information provided by Tracheostomy Education in any capacity, or others appearing on the Site and providing information, or other visitors to the Site is solely at your own risk.
Tracheostomy Education provides a community where people can post questions and receive responses. Those that contribute to the community at Tracheostomy Education in any way agree to not disclose protected health information (PHI) under the guidelines of HIPAA. All users of Tracheostomy education agree to abide by the state’s HIPAA laws and not disclose anyone’s protected health information. Tracheostomy Education is not responsible or liable for any intentional or unintentional disclosure of HIPAA and/or protected health information (PHI). Tracheostomy Education disclaims any and all liability from any disclosure of protected health information under HIPAA laws from members and/or nonmembers and users of its website. Tracheostomy Education has no control over users of the website’s actions or inactions.
Mitigation of Harm. In the event of a use or disclosure of PHI that is in violation of the requirements of this Agreement, we will mitigate, to the extent practicable, any harmful effect from the violation. Such mitigation will include: Reporting any use or disclosure of PHI not provided for by this Agreement and any security incident of which we become aware of the user; and documenting such documenting such disclosures of PHI and information related to such disclosures as would be required for use to respond to a request for an accounting of disclosures of PHI in accordance with HIPAA.
As provided in the Agreement, we will make available to users, information necessary for user to give individuals their rights of access, amendment, and accounting in accordance with HIPAA regulations.
Upon request, we will make our internal practices, books, and records including policies and procedures, relating to the use and disclosure of PHI received from, or created or received by the Agreement on behalf of a user available to the user or the Secretary of the U.S. Department of Health and Human Services for the purpose of determining compliance with the terms of this Agreement and HIPAA regulations.
Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1- COPYWRITE
1.1 Copyright (c) 2019 of Tracheostomy Education
1.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
SECTION 2 – ONLINE STORE TERMS
2.1 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
2.2 A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 3 – GENERAL CONDITIONS
3.1 We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
3.2 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
3.3 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
4.1 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. Information is not intended to replace hands on trainings. Information is for general care, and every person differs. Be sure to follow the physicians care plan.
4.2 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 5- LIMITATIONS OF LIABILITY
75.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
5.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:
(a) are subject to Section 12.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
5.3 We will not be liable for any loss or damage of any nature.
5.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
5.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
5.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
5.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
5.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
SECTION 6 – MODIFICATIONS TO THE SERVICE AND PRICES
6.6 Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 7 – PRODUCTS OR SERVICES (if applicable)
7.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
7.2 We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
7.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Tracheostomy Education. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
7.4 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
8.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
8.2 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 9 – OPTIONAL TOOLS
9.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
9.2 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
9.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
9.4 We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 10 – THIRD-PARTY LINKS
10.1 Certain content, products and services available via our Service may include materials from third-parties.
10.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
10.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
11.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
11.2 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 12 – PERSONAL INFORMATION
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
13.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
13.2 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 14 – PROHIBITED USES
14.1 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
14.2 We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
15.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
15.2 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
15.3 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
15.4 In no case shall Tracheostomy Education, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 16 – INDEMNIFICATION
16.1 You agree to indemnify, defend and hold harmless Tracheostomy Education and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 17 – SEVERABILITY
17.1 In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18 – TERMINATION
18.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 19 – ENTIRE AGREEMENT
19.1 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
19.2 Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 – GOVERNING LAW
20.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 149 Cadmus St. Apt. #2 Encinitas California US 92024.
SECTION 21 – CHANGES TO TERMS OF SERVICE
21.1 You can review the most current version of the Terms of Service at any time at this page.
21.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 22 – CONTACT INFORMATION
Please email [email protected] for any inquiries.
Tracheostomy Education does not discriminate on the basis of race, color, creed, religion, national origin, citizenship, sex, age, marital status, sexual orientation, disability, or military status.
Tracheostomy Education does not tolerate unprofessional behavior. Tracheostomy Education does not violate laws or rules regarding discrimination and harassment. Tracheostomy Eduation does not violate rules of professional ethics.
Tracheostomy Education respects the diversity of opinion of its employees and does not retaliate against their employees as a consequence of their offering respectful, dissenting views from Tracheostomy Education administration